Overview :

ITIL is at the heart of service management best practice, and the qualification scheme is a clear pathway to professional recognition. Our course is specially designed for professionals who are keen to attend interactive classroom sessions delivered by a highly qualified instructor for better understanding on ITIL concepts.



ITIL certification is increasing becoming a mandatory requirement for professionals engaged in IT Service management related jobs across the industry. This certification is most relevant for : Technical Support Roles,Help Desk/ Service Desktop engineers,IT Managers and Operations Managers,System Administrators/Analysts,Database Administrators,Service Delivery Professionals,Quality Analysts and Application Management team,Other professional related to IT service management


It offers the best practices such as :

 Incident Management

 Problem Manageement

 change Management

 Configuration Management Database

Learning Objectives:

At the end of this course, you will be able to understand the following

 Identify the key principles and concepts of IT Service Management..

 Identify the benefits of implementing ITIL in an organization.

 Identify the Service Management processes and how they map to the Service Lifecycle.

 Identify the basic concepts and definitions related to the Service Lifecycle.

 Identify the activities and roles involved with the Service Lifecycle.